At menu88, the privacy and security of your personal data is treated with the same seriousness as the security of your funds. This Policy explains in full how we collect, process, store, and protect your information.
Effective Date: 1 January 2026This Privacy Policy ("Policy") sets out how menu88 ("Platform", "We", "Us", "Our") collects, uses, discloses, stores, and protects the personal data of individuals ("User", "You", "Your") who access or use the menu88 website, mobile-optimised platform, and all associated services available at https://menu88.cam (collectively, the "Services").
menu88 is an online casino and sports betting platform built specifically for the Malaysian market. We operate primarily in Malaysian Ringgit (MYR) and serve players across Malaysia, including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, and Shah Alam. As a platform handling both financial transactions and personal identity data, we are acutely aware of our obligations to handle your information responsibly, securely, and in accordance with applicable data protection standards.
By registering an account with menu88, accessing the Platform, or transacting with us in any way, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy is incorporated by reference into our Terms & Conditions, which constitute the primary legal agreement governing your use of the Platform.
The following terms carry specific meanings throughout this Privacy Policy:
menu88 collects personal data across several distinct categories. The specific data collected depends on the nature of your interaction with the Platform. A comprehensive overview of data categories is set out below:
menu88 collects personal data through the following channels and mechanisms:
Data you provide directly to menu88 when you: register an Account (name, date of birth, email, phone number); complete KYC verification (identity documents, proof of address); make a deposit or withdrawal (payment method details, transaction values in MYR); contact customer support via live chat or email; set responsible gambling limits or elect self-exclusion; or participate in promotions or surveys.
Data collected automatically when you access the Platform through your browser or device, including IP address, device identifiers, cookies, and session data. This automated collection begins from the moment you access any page of the menu88 website and continues throughout your session. For full details on automated data collection, see Section 10 (Cookies & Tracking Technologies).
menu88 may receive personal data from third-party sources in limited circumstances, including: identity verification providers (to confirm the authenticity of documents submitted during KYC); fraud detection services (to assess the risk profile of transactions); and payment service providers (to confirm the status of deposit or withdrawal transactions). Data received from third-party sources is handled in accordance with this Policy.
menu88 processes your personal data for the following specific purposes:
menu88 processes personal data on one or more of the following lawful bases:
menu88 does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data is shared only in the following limited circumstances:
menu88 engages trusted third-party service providers to assist in delivering the Platform, including: payment processing partners (for Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, bank transfer, and USDT TRC20 transactions); identity verification and KYC providers; fraud detection and risk management services; cloud hosting and infrastructure providers; and customer support technology platforms. All service providers are contractually bound to process data only on menu88's instructions and in accordance with applicable data protection standards.
menu88 will disclose personal data to competent authorities — including law enforcement agencies, financial intelligence units, and regulatory bodies — where required to do so by applicable law, court order, or lawful regulatory direction. menu88 will, where legally permissible, inform you of such a disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of menu88's assets, personal data held by menu88 may be transferred to the acquiring or successor entity, subject to that entity assuming the obligations of this Policy with respect to your data. You will be notified of any such transfer in advance.
menu88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
menu88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:
menu88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and understand how users interact with the Platform. A cookie is a small text file placed on your device by a web server. The following categories of cookies are used:
| Type | Purpose | Duration |
|---|---|---|
| Required for core Platform functionality — session management, authentication, security tokens, and fraud detection. Cannot be disabled without impairing Platform operation. | Session / up to 1 year | |
| Remember your Platform preferences, such as language settings, display preferences, and responsible gambling limit reminders, to personalise your experience on return visits. | Up to 1 year | |
| Collect anonymised aggregate data about how users navigate and interact with the Platform to identify performance issues, popular features, and areas for improvement. No personal betting or financial data is included in analytics data sets. | Up to 2 years |
You may control or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. menu88 does not use third-party advertising cookies or share cookie data with marketing networks.
Subject to applicable law, you have the following rights with respect to your personal data held by menu88:
| Right | What It Means |
|---|---|
| Right of Access | You have the right to request a copy of the personal data menu88 holds about you, together with information about how it is being used and shared. |
| Right to Rectification | You have the right to request correction of any inaccurate or incomplete personal data held about you. Many fields can be updated directly through your account settings. |
| Right to Erasure | You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal retention obligations (e.g., AML record-keeping). |
| Right to Restriction | You have the right to request that menu88 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing. |
| Right to Portability | Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. |
| Right to Object | You have the right to object to processing carried out on the basis of legitimate interests, including profiling. menu88 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests. |
| Right to Withdraw Consent | Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to the withdrawal. |
To exercise any of the above rights, please contact the menu88 Data Protection team via live chat or by email at [email protected] (plain text — not a link). menu88 will respond to verified rights requests within 30 days of receipt. We may require identity verification before processing a rights request to ensure that personal data is not disclosed to an unauthorised party.
The menu88 Platform is strictly intended for individuals aged 21 years and above. menu88 does not knowingly collect, process, or store the personal data of any individual under the age of 21. Creating an account while under the age of 21 is a material breach of our Terms & Conditions and is prohibited.
If menu88 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage user will be returned to the originating payment account after necessary verification, without payment of any winnings generated.
If you believe that a minor has registered on the menu88 Platform, please notify us immediately via live chat or at [email protected] (plain text — not a link). We will investigate all such reports promptly and confidentially.
menu88 primarily processes and stores personal data on servers located within or operated in connection with jurisdictions that maintain adequate data protection standards. In limited circumstances, the use of third-party service providers — such as cloud infrastructure providers or KYC verification services — may result in your personal data being transferred to or accessible from servers located outside Malaysia.
Where such international transfers occur, menu88 ensures that appropriate safeguards are in place to protect your personal data, including: contractual clauses requiring the recipient to apply data protection standards equivalent to those described in this Policy; selection of service providers operating under internationally recognised data protection frameworks; and data minimisation — sharing only the minimum data necessary for the specific service purpose.
By using the menu88 Platform, you consent to your personal data being transferred, stored, and processed in the manner described above, subject at all times to the protections set out in this Policy.
menu88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and functionality of the Platform. Where amendments are material — meaning they meaningfully change how your personal data is collected, used, or shared — menu88 will notify you in advance via your registered email address or through an in-Platform notification, providing a reasonable period to review the changes before they take effect.
The effective date at the top of this Policy will be updated to reflect the date on which the most recent version came into force. We recommend that you review this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.
If you do not agree with any amendment to this Policy, you must cease using the Platform and may request account closure by contacting the menu88 support team. Any personal data collected prior to closure will be retained only as required by applicable law.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by menu88, please contact our support and data protection team through the following channels. All communications are handled in English by menu88 staff operating on Malaysian Standard Time (MST, UTC+8).
menu88 is committed to addressing all privacy-related concerns promptly, professionally, and in accordance with the rights set out in Section 11. We value the trust our Malaysian players place in us and take every data protection responsibility seriously.
Six concrete commitments that define how menu88 handles your personal data every day.
Our support team handles privacy enquiries 24/7 in plain English. Whether you want to access your data, request corrections, or simply understand how we use your information — we're ready to help.
For players aged 21 and above only · Play responsibly · Gambling involves risk